What to include
A report I can act on beats a detailed one. If you have it, send:
- What happened, and what you expected instead.
- Where you were at the time, roughly, and when.
- Your phone, and the app version from the bottom of the menu.
If it happened while you were out walking or driving, open the menu and tap Log an issue instead. It sends the same report with the log attached, which usually tells me more than either of us could write down.
Billing, refunds and cancelling
Passes and subscriptions are sold by Apple and Google, so cancellations and refunds go through the store you bought from: Subscriptions in your App Store or Play Store account. If a purchase didn't unlock, email me and I'll sort it out.
Accounts and data
You can delete your account from Settings in the app, which removes it and the data tied to it. The privacy policy covers what is collected and why, and the terms cover the rest.
Everything else
Questions, ideas, complaints and offers all go to the same place: val@beemyguide.travel. Feature requests are worth putting on the What's next board, where I read every one and other people can vote for yours.